FREQUENTLY ASKED QUESTIONS
CORSET BONING THICKNESSES:
The thicknesses of the boning we carry are industry standard, and are the same in by the yard, or pre-cut lengths.
- 1/4" Spiral:1.27mm
- 1/4" Flat: 0.355mm
- 1/2" Spiral: 1.65mm
- 1/2" Flat: 0.355mm
- 1/4" Plastic: 1.0mm
- 1/2" Plastic: 2.0mm
SHIPPING: We ship worldwide using Priority and Parcel Post via the United States Postal Service.
We do not ship via UPS, FedEx, DHL, or C.O.D.
Please allow a 3-business day window for the sorting and packing of your items. All orders are packed and shipped in the order they are received.
- For our stateside customers: Our primary mode of shipping is USPS Priority mail. Over the years, we have found it to be the most cost-effective, reliable method available to us. We also ship your parcel 100% insured for the cost of the contents. We do our best to make sure your order arrives safely and intact, and we've found that the added security of these services makes your experience (and ours!) that much easier.
Alternately, we offer domestic Parcel Post. Please compare the cost at checkout, as our flat rate Priority can be less expensive than Parcel Post, which is calculated by weight, dimension and distance, plus insurance.
International Shipping: We offer USPS shipping for our international customers. By using USPS at checkout, you will be able to choose the mode of delivery that suits you best. Insurance is only available on International Priority orders. The USPS does not offer insurance on international parcel post. We cannot track an international shipment once is has left the borders of the USA.
OVERNIGHT/EXPRESS/RUSH orders: We do not offer overnight or rush orders, as our rural location is not served by a USPS hub that guarantees overnight delivery
REFUNDS: We do not issue refunds. All sales are final. Please double check that the items in your cart are correct. We are not responsible for items lost or
damaged by the Postal Service, but we will gladly provide any information you need in order to file an insurance claim.
EXCHANGES: We will happily exchange any item that has shipped due to our error. Prior authorization is required. Exchanged items will ship as soon as your item is returned to us. If you ordered an item in error, we consider exchanges on a per-case basis, and there may be a restocking fee. If we authorize the exchange of an item you ordered in error, the item must be delivered to us in new, unused condition, and shipped at your expense within 7 days of delivery. Prior authorization is required.
REFUSED or UNABLE TO BE DELIVERED PARCELS: It is our customers' responsibility to provide the correct mailing address for their orders. We double-check all shipping information, and do our part to make sure your order is addressed properly. We will not issue a refund on any order that has been returned to us. If a parcel is returned to us marked as unable to be delivered, or has been refused or marked as return to sender, we will not issue a refund if the address on our shipping label matches the address you provided. You may provide a corrected address and pay for re-shipment.
WHOLESALE TERMS: We offer all the items we carry at wholesale quantity prices.
Wholesale orders may carry a 30 day lead time, as they are produced at our request by the manufacturer. Please schedule your production accordingly.
Except for items listed in our shop in the WHOLESALE QUANTITIES category, ALL WHOLESALE ORDERS MUST BE PLACED VIA EMAIL to firstname.lastname@example.org. We must have your request in writing, so that no errors are made.
MINIMUMS and DISCOUNTS: (shipping not included.)
- Busks: 20% off retail with (50) minimum. Mix and match lengths.
- Boning by the Yard: Available in (100) yard coils on our site. 50 pound coils available. Please inquire.
- Boning Tips: Available by the pound on our site. Additional discounts on 10+ pounds. Please inquire.
- Pre-Cut White & Spiral Boning: 20% off retail with (1) gross minimum per length, width and type.
- 1/4" Plastic Boning: 20% off retail with (10) gross minimum. Mix and match lengths per gross.
- 1/2" Plastic Boning: 20% off retail with (1) gross minimum per length.
- Grommets: Available by (10) gross per size/finish on our site. Please email to mix and match size and finish on (10) gross minimum.
- Lacing by the Yard: 20% off retail with (1) gross minimum per color.
- Shrink Tubing: Available in 100-foot lengths. Please inquire.
- Cotton Bone Casing: Available in (50) yard rolls on our site. Inquire for pricing above 200 yards.
PRIVACY: We do not share your information with anyone. We do not send SPAM, we do not telemarket. If you are hearing from Dragontown Corset Supply, it is because we need to communicate with you about a recent order, we are responding to a request from you, or we have an announcement that may affect our customers.
We collect your name, billing and shipping addresses, telephone, email, and credit card information for the purpose of processing your order. All this information is transmitted over an encrypted network, and we keep no paper records. Our company computers are password protected, as is our store management software and credit card processing platform. Your credit card information is never printed, and automatically expires off of our processing program in 30 days. PayPal payments transmit no financial information to us.
If you choose to interact with us via our FaceBook page, or with any other social media, you are subject to their use and privacy policies, and any information you share will be available to the public.
PACKAGING: We are committed to reducing wasteful packaging, and keeping costs down, so thatwe can pass the savings on to our customers and keep materials out of the waste stream. We primarily use USPS Priority packaging, which is made with a high percentage of post-consumer recycled paper. When necessary, we wrap and cushion our items with uncirculated newsprint, obtained from local businesses who would otherwise have to put their unsold newspapers in the trash. We encourage you to reuse or recycle the packaging your Dragontown Corset Supply order arrives in.